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Selecting the right set of features is one of the most important strategic decisions your VoIP business will need to make. Telecom services that do the bare minimum can easily be reduced to a mere commodity, lacking innovation or differentiation. Such providers can easily be replaced by lower-cost competitors. Successful VoIP businesses should look for... Read More »
Just about every type of business needs telephone service in order to operate. But different types of companies have different needs. If you focus on just one type of customer, you may miss out on others. Two common customer types: Hosted PBX Customers who have (or wish to have) a hosted service do not wish... Read More »
One of the most attractive opportunities for today’s Internet Telephony providers is offering Hosted PBX to small business customers. This lucrative market segment is helping VoIP providers around the globe to succeed. One obstacle for small business, especially home-based businesses, could be adding IP phones. If your customer is using analog phones or even mobile... Read More »
A successful VoIP service provider needs to offer customers the options needed to make and receive calls, any where, any time, and with any device. Your business customers have needs that can change at any moment. Employees need to work from a variety of locations, whether they are normally based in the office, at home,... Read More »
One of the most attractive and profitable segments of the telecom industry is the Hosted PBX market. This high-growth opportunity enables VoIP service providers to serve attractive business customers. Winning and retaining customers is easier if you can show real advantages to the services you offer. Communications is an enabler that helps businesses run smoother,... Read More »
Running a successful VoIP business includes many valuable assets: your talented staff, your business plan, and your suppliers. But the most important asset for your VoIP business is your brand. Customers may be wary about switching away from a larger incumbent telco to a new VoIP provider unless they trust you can deliver. When customers... Read More »
Our industry has an evolving set of buzz words to describe the communications services your VoIP business needs to provide. You may hear the term CPaaS used. What is CPaaS? Communications Platform as a Service describes a rich combination of capabilities that service providers offer. This can include Hosted PBX, messaging, support for multiple device... Read More »
Internet Telephony Service Providers (ITSPs) need a significant array of information in order to help their VoIP business to grow and succeed. This includes finding reputable suppliers for carrier services, IP phone equipment, solutions for STIR/SHAKEN compliance, technical information, and much more. Does your softswitch provider offer a list of proven partners for the products... Read More »
In any industry, competitors are looking for advantages they can use to win and retain attractive new customers. The VoIP business is no different. Competitive advantages come from having cutting-edge capabilities, attractive marketing promotions, smart people, and the right price. The “right” price does not always mean the lowest price. If you offer superior value... Read More »
Your VoIP business has many strategic decisions to make. Offering prepaid or postpaid VoIP services is one of those decision. What are the advantages and disadvantages of both prepaid and postpaid VoIP? The difference is whether your customer pays you before or after using your service. Prepaid services means your customers pay you in advance. ... Read More »