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If you choose to deploy your own infrastructure, offering Voice over IP services requires an extensive array of hardware and software. In addition, key processes like monitoring and maintaining security are important. Network connectivity? Redundancy? Choosing to deploy your own infrastructure also means having the expertise to architect your solution, and maintain it over time.... Read More »
Billing is one of the most important aspects of a successful VoIP business. It touches your customer each and every month, or with each and every purchase. While important, billing can be a major source of expense if not handled properly. Paper invoices are slow, cumbersome, and costly. Paperless billing gives you the ability to... Read More »
The global VoIP market is headed for continued growth in 2026 and beyond according to a study published by Fortune Business Insights on December 15, 2025. This impressive business opportunity continues to shine, as end users worldwide opt for the economy and flexibility of Voice over IP. The global VoIP market is projected to grow... Read More »
Interactive Voice Response (IVR) is an important aspect of your successful VoIP business. This popular form of automation is becoming not just accepted by end users, but expected as an industry standard. A challenge for VoIP providers is customizing your IVR to work as needed for not only the specific services you offer, but for... Read More »
The advantages of using a cloud-based softswitch for your VoIP business are clear. A hosted solution means you do not need to buy, deploy, and maintain your own hardware and software. However, not all cloud-based switch providers are the same. When choosing a provider, reliability and uptime are key to your success. If your platform... Read More »
In any business, profits grow when happy customers make referrals to others. You benefit when your VoIP users recommend your ITSP business to their friends, family, and colleagues. Referrals can come in many forms, whether via face-to-face conversations or in writing. Relying on customers to take the initiative to make this recommendation may be troublesome,... Read More »
Running an Internet Telephony business means you need access to the right information, whenever and wherever you need it. Having the right information is important for troubleshooting, configuring your services and prices, making improvements that can increase your profits and performance over time. Online technical documentation about your switching and billing puts technical information at... Read More »
As your VoIP users become more sophisticated, having the features your VoIP users expect becomes more important every year. For Internet Telephony Service Providers (ITSPs) some features are more valuable to your business since they require your users to configure it the way they want it. Once features are set up, users are less likely... Read More »
Profitability is the goal in any business, and your VoIP business is no exception. An important part of managing your business is the ability to measure your profits so you can make any changes if needed. Measurement is key to making improvements. ITSPs likely offer a variety of services to a variety of customers, possibly... Read More »
Selecting the right set of features is one of the most important strategic decisions your VoIP business will need to make. Telecom services that do the bare minimum can easily be reduced to a mere commodity, lacking innovation or differentiation. Such providers can easily be replaced by lower-cost competitors. Successful VoIP businesses should look for... Read More »