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Real-time solutions are becoming more and more important for VoIP providers. Your business moves quickly, as does your customers’ businesses. If you are not offering certain capabilities in real time, you may be falling behind. Why is Real-Time Billing Important? Real-time billing is important for ITSPs, regardless of whether you offer prepaid or postpaid services. ... Read More »
Internet Telephony Service Providers (ITSPs) often ask “How can I win business customers for my VoIP business?” Business users can be the most lucrative customers a VoIP service provider can have. But business customers can also be the most demanding, and winning the best customers is a competitive challenge. VoIP providers have an edge in... Read More »
Web Real-Time Communications (WebRTC) is an emerging technology with impressive growth and popularity. WebRTC enables your VoIP users to make and receive calls via a web-based softphone, without needing to install an application, and without being tethered to devices where that application is installed. The solution is one of many options for Work-from-Home services offered... Read More »
VoIP providers often ask “How can encryption help my ITSP business?” Privacy and security gain more importance every year, both for your business and your users. Likewise, some VoIP Termination carriers feel the same way, and only accept traffic that is protected by a VPN. If you provide VoIP services in parts of the world... Read More »
Billing is a vital part of running a business. Any business. VoIP service providers know how important billing is. Is your billing integrated? Is it real-time? Is it automated? But as the lines between different lines of business begin to blur, perhaps the question to ask is “Can my billing handle charges for things besides... Read More »
One fast-growing segment of the telecom business is Short Messaging Service, commonly known as SMS. Why is SMS so popular? It’s efficient, profitable, and highly-addictive for your users! How can SMS help your VoIP business? Your users demand options for how they communicate. This includes voice, video, and messaging. Your VoIP business needs to offer... Read More »
Telinta often hears the question, “How can I offer Hosted PBX without my users needing IP phones or ATAs?” Most Hosted PBX (also called Cloud PBX) requires IP phones that use the digital protocol offered by Voice over IP. Analog Telephone Adaptors (ATAs) are devices which convert analog to digital IP (and vice versa) enabling... Read More »
Hosted PBX is a key part of your business customer’s operations. It links their business to their employees, customers, suppliers, partners, and everyone involved. But Hosted PBX can do more for your business customers than provide voice and video calling. It can also help provide secure access by controlling Door Entry Units. Offering innovative value-added... Read More »
In business, timing is everything. The right business idea at the wrong time can spell failure. But getting it right makes success easier than ever! And that’s what we have today with offering VoIP services. What are some global trends to look for in planning your VoIP business? International Calling is Growing International traffic (both... Read More »
Auto-Attendants, also called a Virtual Receptionist, are an important part of any ITSP’s business telephony offer. Even if your customers are not familiar with the term “Auto-Attendant” they surely are familiar with the ever-popular “press 1 for sales” feature used by so many businesses. Your business customers need the ability to efficiently route calls to... Read More »