CallMon

CallMonTM is a unique proprietary real-time traffic analysis tool developed by Telinta, included as a standard part of our cloud-based softswitch solutions. Telinta developed CallMon to help VoIP service providers monitor key metrics for their business. CallMon allows Telinta customers to instantly analyze key statistics and spot trends, to quickly identify problems and make important business decisions based on real-time data.

Telinta customers can easily display data using customizable graphics, with drill-down capabilities to hone in on key metrics. With CallMon, your data becomes a tool to help make fast business decisions that can improve your profitability and increase customer satisfaction. CallMon enables you to see how your business is performing – right now.

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Key Features:
  • Tracks profits per minute
  • Monitors Average Length of Calls (ALOC) and Average Success Rate (ASR)
  • Identifies poorly-performing termination or DID vendors via real-time ASR reports
  • AJAX (Asynchronous JavaScript and XML) based tool
  • Real-time complement to Telinta’s scheduled and on-demand reporting

Frequently Asked Questions

Is there an extra charge for CallMon?

No.  CallMon is a standard part of our TeliCore softswitch platform, available to Telinta customers at no additional charge.

How would CallMon help me?

CallMon can help VoIP service providers to see how their business is performing – right now.  You can see the performance of your VoIP termination carriers, for example to quickly detect those carriers experiencing an outage, and to help you make routing choices.  You can monitor Average Length of Calls (ALOC) and Average Success Rate (ASR) and other key metrics.

Can CallMon measure financial metrics?

Yes.  In addition to performance metrics, CallMon can help you measure vital metrics such as your costs, revenue, profit broken down by customer and by carrier, and more.

Does Telinta provide DIDs or VoIP Termination?

No.  Telinta does not provide DIDs or VoIP Termination.  Instead we enable our customers to use any provider they need.  Telinta has partnered with several leading DID providers and VoIP Termination carriers so that Telinta customers will receive special pricing, however customers are not obligated to use our partners.

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