Interactive Voice Response (IVR) is an important aspect of your successful VoIP business. This popular form of automation is becoming not just accepted by end users, but expected as an industry standard.
A challenge for VoIP providers is customizing your IVR to work as needed for not only the specific services you offer, but for your customers’ unique (and rapidly changing) needs.
Multiple languages, IVR trees with multiple prompts, and various options can all add complexity to your business. To help you efficiently manage this challenge, your IVR should have the flexibility needed so that you can help your customers better serve their own customers.
Once your customers have IVR set up exactly the way they want it, they might not consider starting from scratch with one of your competitors. In this way, IVR offers you a competitive advantage in retaining your customers.
Since customer needs may change on short notice, if someone asked for IVR prompts in another language by tomorrow morning, could you confidently say yes?
How can you get the IVR capabilities you need?
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Telinta offers highly-flexible IVR that you can easily customize. We offer a robust selection of pre-recorded IVR prompts, as well as the ability to easily record and upload your own prompts in any language you need.
Since 2002, Telinta has served VoIP service providers on every continent; we offer pre-recorded options in over a dozen languages, as well as multi-language web portals. Easily offer callers multiple options, such as “Press 1 for English and Press 2 for Spanish.”
IVR can be used to complement popular services such as Hosted PBX, prepaid services, and more.
Your customers can record their own holiday messages, out-of-hours greetings, dial-by-name directory prompts, voicemail, promotional messages used instead of music on hold, and other important capabilities. Callers can also reach specific extensions directly through IVR
Telinta’s IVR is included in our standard offer, without additional charges. With Telinta, your inbound minutes are free, so time callers spend within your IVR will not affect your Telinta billing. Our award-winning TeliCoreTM platform brings you the power of integrated switching and real-time billing, plus capabilities like brandable portals, IVR, doing business in multiple currencies, and much more.
Need help setting up your IVR and other important configurations to help your business run smoothly? Telinta offers comprehensive training to help you get started, plus 24×7 technical support every day of the year.
Want to learn more? Contact us today.