How to Start a Hosted PBX Business

Hosted PBX is one of the fastest growing VoIP services in the worldHosted PBX is one of the fastest growing VoIP services in the world.  This is an attractive opportunity for entrepreneurs to cash in on growing profits by starting their own Hosted PBX business.  Cloud-based technology is becoming more accepted by businesses of all sizes, and cutting-edge “voice over IP” business telephony is no exception.

How can you start your own Hosted PBX business?  Let’s take a closer look…

1. Stable, Reliable Services

Business customers may be more demanding than consumers.  Your customer’s phone service is the lifeline for their growth (and as they grow, you grow with them).  But the opposite is also true, so if your Hosted PBX services go down, your customer’s operations grind to a halt.  Uptime and performance is crucial to retaining lucrative business customers.  Just as they turn to you for reliability and uptime, you need to make sure your own technology offers the performance and peace of mind you can count on.

2. IP Phones

When business customers switch away from their high-cost legacy phone service providers, they often need to upgrade to state-of-the-art internet protocol phone sets.  Supplying IP phones is usually not a one size fits all endeavor, so you will need to carry a variety of models and manufacturers.  You’ll need sophisticated fully-featured phones for more advanced customers, and simpler no-frills phones for customers who just want the basics on a tight budget.

3. Provisioning

Once you’ve selected your portfolio of IP phones to offer, you’ll need to provision them.  This means finding a solution that can handle the wide variety of features and manufacturers you’d like to offer.  Look for an automated provisioning solution that will save you time and money, for fast and easy provisioning without needing an installer.  Automated provisioning means that once the phone is plugged into an IP network, it can reach out to your switching environment and quickly download a complete provisioning profile to set up the phone.

4. Flexible Billing

Some customers will want premium features; others will not.  Some will want to lease phones from you, while others will buy them outright.  Some will want calling plans and promotions tailored to the international locations they frequently call.  Automatic credit card payments offer speed, convenience, and improved cash flow.  Likewise, automatic suspension of services for non-payment helps protect your business.  In short, a flexible billing system is truly a competitive advantage in today’s Hosted PBX market.

5. Features (and more features)

Business customers look for technology to solve real-life problems.  Here’s just a few:

  • Calls often need special routing and pick-up capabilities when your customer’s customers call.
  • Some businesses need to record and retain calls.
  • Receptionists need an easy way to see who is on a call, and who is available.
  • Some customers need to route calls to a mobile extension or serve work-at-home team members across town, or around the world.

Even if your customers rarely use a feature, just knowing it’s there can become a powerful selling point positioning your Hosted PBX business as a feature-rich robust provider.  Do your competitors offer self-service portals?  Multi-language IVR, Auto-Attendant and Dial-by-Name Directory?  Audio-Conferencing or mobile softphone apps?  Fax-to-Email and Email-to-Fax?  Can they support IP phones with video calling?


Telinta provides you with the cloud-based switching and billing you need to start a scalable, profitable Hosted PBX business without deploying your own infrastructure.  Our unique TeliCoreTM softswitch platform is the world’s largest of its type, and since 2002 Telinta has gained the experience needed to help new VoIP businesses get started around the globe.  We provide comprehensive training, and 24×7 live technical support.

We offer Auto-Provisioning Profiles which are custom-developed for many popular models of IP Phone, ATAs and other devices.  This means fast, automatic provisioning, updates, and more — all from the same platform you use to run other key areas of your business.

Our award-winning softswitch solutions fully integrate world-class billing capabilities with other key functions like routing, rating and reporting.  You can easily offer convenient payment options, calling plans, subscriptions and promotions to your customers.

Want to learn more?  We’ve put together an easy-to-read White Paper to help you get started with your Hosted PBX business.

Whether your Hosted PBX business is already well-established, or just starting out — let Telinta help you to grow…   Contact us today!