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Your VoIP business has many strategic decisions to make. Offering prepaid or postpaid VoIP services is one of those decision. What are the advantages and disadvantages of both prepaid and postpaid VoIP? The difference is whether your customer pays you before or after using your service. Prepaid services means your customers pay you in advance. ... Read More »
In business, growth is important year-after-year. Every business needs innovative new solutions, product offers, and smart promotions to gain and retain attractive customers. Some important questions to consider: What is your plan for growth? Can you measure key metrics to gauge your progress? How can your business scale over time? Can you easily bill for... Read More »
Both businesses and consumers are becoming more sophisticated every year about the telecom services they purchase. In addition to highly flexible and economical VoIP, your users may require additional capabilities to meet their needs. This growing demand offers both opportunities and risks for your VoIP business. If you add new capabilities, will you need to... Read More »
In today’s world, providers of Hosted PBX services need to offer their users more control over inbound calls. Unwanted calls are not only a nuisance, but when users refuse to pick up the phone, it could drive down call completion rates across the industry. ITSPs who can offer better control over inbound traffic have an... Read More »
Offering voicemail is a fundamental part of many telecom businesses. Both consumer and business customers rely on voicemail, and often expect it to be included in the services they buy. In addition to helping your VoIP business meet customer expectations, voicemail can also help boost your traffic. If your user misses an inbound call, they... Read More »
One fast-growing aspect of the VoIP business is the use of softphones to make and receive calls. To stay current, your VoIP business needs to offer options for both Mobile and Desktop softphones. These useful tools enable callers to enjoy the benefits of VoIP, whether in the office, on the road, or working at home. ... Read More »
Billing is an important part of any VoIP service provider’s business. Your invoices are an ongoing interaction with your postpaid customers, month after month. The accuracy and professional appearance of the invoices you send are a major reflection on your brand. And most importantly, these invoices bring in the revenue your business needs in order... Read More »
Running a successful VoIP business means offering portals and IVR in the languages your customers prefer. Customers with calling needs that span across borders are often the most lucrative, such as companies doing business internationally, or consumers calling loved ones in foreign countries. Offering the right tools in the right languages is key to your... Read More »
A leading global technology research and advisory firm, Technavio Research, focuses on emerging market trends, including the fast-growing global market for Voice over IP. According to Technavio: The global VoIP services market size is estimated to grow by USD 21.59 billion from 2024-2028. The market is estimated to grow at a CAGR of 10.9% during the forecast period. Cost efficiency... Read More »
Your VoIP business may be subject to recent FCC regulations requiring Robocall Mitigation. Even if your business is based outside the USA, you should consider learning more about these requirements if you send calls to the United States. This includes registering your business within the FCC’s Robocall Mitigation Database (RMD). The FCC has set a... Read More »