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Telecom is a highly-profitable, very attractive business — and that is exactly why it is also highly-competitive. To succeed, your business needs to outshine competitors. Here’s five ways to do this. 1. Who is Your Customer? This is a question to ask in the planning phase of your business. Planning starts early, but continues all... Read More »
Every industry can have the opportunity to add exciting capabilities from Artificial Intelligence. Telecom is no exception. Your end users seek ways to better compete in their own markets by using technology as an advantage. AI can help your users to both serve and satisfy their own customers. But AI can be a challenge for... Read More »
VoIP providers may need to perform an annual recertification with the FCC’s Robocall Mitigation Database (RMD) if they handle calls to/from the USA. Even if your business is based outside the USA, you should consider learning more about these requirements. The FCC has set a March 1, 2026 deadline for VoIP providers to recertify, which... Read More »
If you choose to deploy your own infrastructure, offering Voice over IP services requires an extensive array of hardware and software. In addition, key processes like monitoring and maintaining security are important. Network connectivity? Redundancy? Choosing to deploy your own infrastructure also means having the expertise to architect your solution, and maintain it over time.... Read More »
Billing is one of the most important aspects of a successful VoIP business. It touches your customer each and every month, or with each and every purchase. While important, billing can be a major source of expense if not handled properly. Paper invoices are slow, cumbersome, and costly. Paperless billing gives you the ability to... Read More »
The global VoIP market is headed for continued growth in 2026 and beyond according to a study published by Fortune Business Insights on December 15, 2025. This impressive business opportunity continues to shine, as end users worldwide opt for the economy and flexibility of Voice over IP. The global VoIP market is projected to grow... Read More »
Interactive Voice Response (IVR) is an important aspect of your successful VoIP business. This popular form of automation is becoming not just accepted by end users, but expected as an industry standard. A challenge for VoIP providers is customizing your IVR to work as needed for not only the specific services you offer, but for... Read More »
The advantages of using a cloud-based softswitch for your VoIP business are clear. A hosted solution means you do not need to buy, deploy, and maintain your own hardware and software. However, not all cloud-based switch providers are the same. When choosing a provider, reliability and uptime are key to your success. If your platform... Read More »
In any business, profits grow when happy customers make referrals to others. You benefit when your VoIP users recommend your ITSP business to their friends, family, and colleagues. Referrals can come in many forms, whether via face-to-face conversations or in writing. Relying on customers to take the initiative to make this recommendation may be troublesome,... Read More »
Running an Internet Telephony business means you need access to the right information, whenever and wherever you need it. Having the right information is important for troubleshooting, configuring your services and prices, making improvements that can increase your profits and performance over time. Online technical documentation about your switching and billing puts technical information at... Read More »