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Our industry has an evolving set of buzz words to describe the communications services your VoIP business needs to provide. You may hear the term CPaaS used. What is CPaaS? Communications Platform as a Service describes a rich combination of capabilities that service providers offer. This can include Hosted PBX, messaging, support for multiple device... Read More »
Internet Telephony Service Providers (ITSPs) need a significant array of information in order to help their VoIP business to grow and succeed. This includes finding reputable suppliers for carrier services, IP phone equipment, solutions for STIR/SHAKEN compliance, technical information, and much more. Does your softswitch provider offer a list of proven partners for the products... Read More »
In any industry, competitors are looking for advantages they can use to win and retain attractive new customers. The VoIP business is no different. Competitive advantages come from having cutting-edge capabilities, attractive marketing promotions, smart people, and the right price. The “right” price does not always mean the lowest price. If you offer superior value... Read More »
Your VoIP business has many strategic decisions to make. Offering prepaid or postpaid VoIP services is one of those decision. What are the advantages and disadvantages of both prepaid and postpaid VoIP? The difference is whether your customer pays you before or after using your service. Prepaid services means your customers pay you in advance. ... Read More »
In business, growth is important year-after-year. Every business needs innovative new solutions, product offers, and smart promotions to gain and retain attractive customers. Some important questions to consider: What is your plan for growth? Can you measure key metrics to gauge your progress? How can your business scale over time? Can you easily bill for... Read More »
Both businesses and consumers are becoming more sophisticated every year about the telecom services they purchase. In addition to highly flexible and economical VoIP, your users may require additional capabilities to meet their needs. This growing demand offers both opportunities and risks for your VoIP business. If you add new capabilities, will you need to... Read More »
In today’s world, providers of Hosted PBX services need to offer their users more control over inbound calls. Unwanted calls are not only a nuisance, but when users refuse to pick up the phone, it could drive down call completion rates across the industry. ITSPs who can offer better control over inbound traffic have an... Read More »
Offering voicemail is a fundamental part of many telecom businesses. Both consumer and business customers rely on voicemail, and often expect it to be included in the services they buy. In addition to helping your VoIP business meet customer expectations, voicemail can also help boost your traffic. If your user misses an inbound call, they... Read More »
One fast-growing aspect of the VoIP business is the use of softphones to make and receive calls. To stay current, your VoIP business needs to offer options for both Mobile and Desktop softphones. These useful tools enable callers to enjoy the benefits of VoIP, whether in the office, on the road, or working at home. ... Read More »
Billing is an important part of any VoIP service provider’s business. Your invoices are an ongoing interaction with your postpaid customers, month after month. The accuracy and professional appearance of the invoices you send are a major reflection on your brand. And most importantly, these invoices bring in the revenue your business needs in order... Read More »