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Customers enjoy the speed and convenience of being able to make purchases online for just about any product or service they need. VoIP is no exception. Offering online sign-up enables your customers to visit your website, and open their own account – without needing to interact with a live sales agent. This “self-serve” capability lets... Read More »
For VoIP service providers, having the Switching and Billing tools you need to easily create new accounts is important. This becomes more vital as your business grows over time, and new customers begin to seek you out. As your VoIP business becomes well-established in the markets you serve, your customers may start referring their friends... Read More »
Telinta often hears the question from new customers “How can I offer UCaaS services?” Service providers are learning that business customers of all sizes are switching away from legacy telecom providers in search of more flexible, more integrated solutions – and thus the phrase “Unified Communications.” Unified Communications as a Service (UCaaS) provides an integrated... Read More »
Many VoIP service providers ask “Can I deploy my own server?” The benefits of a hosted softswitch solution vastly outweigh the benefits of deploying your own server. VoIP technology, powered by cutting-edge cloud-based solutions, has progressed so that there will be very little (if any) technical benefits to deploying your own server. But are there... Read More »
988 is a three-digit code that offers a new way for callers in the USA to reach the Suicide Prevention Lifeline, a government-mandated service codified by The National Suicide Hotline Designation Act of 2020. This act directed multiple federal organizations and industry providers to work together to create a simpler hotline phone number. Why not... Read More »
Running a VoIP business means you will need to track a variety of metrics to keep tabs on both your performance and profitability. What are your profits? Per minute? Per day? Per month? How are your carriers performing? Which provider benefits your business the most? Can you export call detail records when needed? Reporting is... Read More »
Service providers offering Hosted PBX need a solution that enables them to quickly and easily configure the UCaaS services they offer to their users. Common challenges faced by Hosted PBX service providers: Scalability, to serve any size business customer. Supporting popular PBX features that users demand. Easily adding and deleting extensions. End user self-care portals.... Read More »
When operating a VoIP service business, you will need to make important decisions about devices you support, and help your end users to understand what devices are compatible with your services. Is your softswitch limited in the types of end-point devices it can handle? Can you offer VoIP calling via a variety of softphones for... Read More »
In today’s competitive marketplace, being able to customize your invoices can be an important differentiator for your VoIP service provider business. Invoices are more than just a mere payment vehicle. They are a reflection of your brand. When new customers sign up with you for service, they may see your first invoice before they even... Read More »
How can you automatically charge your customer’s credit card for VoIP services? Convenient billing and payment options like auto-pay can make your business a cut above the competition. Automatic payments have obvious benefits for both VoIP providers and customers. Auto-Pay ensures both uninterrupted service and uninterrupted cash flow – with no surprises. This is crucial... Read More »