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Internet Telephony Service Providers (ITSPs) need to offer a growing list of capabilities in order to compete. The features ITSPs offer not only help them stand out from competitors, but these capabilities help their customers succeed in the marketplaces where they too compete. Communications is an enabler for any industry, and when your customers win,... Read More »
Redundancy is a key part of running your VoIP business. Many ITSPs configure their routing to have multiple back-up carriers in case one carrier goes down. This redundancy helps prevent your business from grinding to a halt if your carrier goes down or has performance issues. While setting up redundant carriers for outbound traffic is... Read More »
Telinta often hears the question, “How can I start a UCaaS business?” Unified Communications as a Service (UCaaS) is a fast-growing highly-profitable opportunity for service providers. UCaaS brings together a rich portfolio of services that your business users need to meet demands for increased flexibility, simplicity, and cost-savings. This solution often requires a customizable bundle... Read More »
As you plan a strategy for your ITSP business, you may ask “What is the secret to success?” For Internet Telephony Service Providers (ITSPs), there is no single answer to this question. The secret is having the tools and support needed to put together all the pieces that form a successful VoIP business. Service Options... Read More »
For your VoIP service provider business, one size rarely fits all. You need to customize the services you provide to your customers based on their specific needs. Some customers will require specific functionality, others will depend more on price, while others may want something completely different as their own business situation evolves. Examples of customization... Read More »
ITSPs often ask Telinta “What self-service capabilities can I offer to my Hosted PBX users?” The more your users feel in control of their own PBX, the more they will feel at ease with your service. Important self-service capabilities include: Open an account and sign-up online Pick a subscription plan with the features needed Select... Read More »
Many providers of Hosted PBX, SIP Trunks, and other Business VoIP services offer devices such as IP phones, ATA, and more. These can be provided as sign-up incentives to win new customers, sold, or leased for recurring monthly revenue. With the increase in work-from-home telephony, headsets are more popular than ever. Having the right headset... Read More »
The global market for Voice over IP is forecast to continue its significant growth well into the future, according to noted industry analysts Precision Reports. This study details growth in North America, Europe, China, Japan, India, Southeast Asia, Latin America, Middle East and Africa. Published in December of 2023, the study sized the previous year’s... Read More »
In today’s fast-paced VoIP marketplace, providing world-class service is not enough. In addition to providing the telecom services your users demand, you need to offer a convenient method for them to pay their monthly bills. Billing not only is a reflection of your brand, but it also is a key factor in maintaining a relationship... Read More »
VoIP service providers often ask the question, “Can I control my own prices?” Your ITSP business requires a wide variety of products, services, and planning in order to win in the telecom marketplace. This means being able to control your own pricing. If you are merely reselling someone else’s solution, you may not have the... Read More »