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IVR is an important part of any VoIP business. “How can I customize IVR?” With Telinta, it’s easy. Interactive Voice Response enables your business to provide many capabilities for both end users and the people that call them. Hosted PBX The fast-growing market for cloud-based PBX services relies heavily upon IVR. Whether callers press 1... Read More »
Many VoIP service providers wrestle with the question, “How should I choose a hosted softswitch provider?” What capabilities should you look for when choosing a VoIP switching provider? While every business is different, here are some ideas you might use as a guide. While no provider can do everything, once you prioritize the things that... Read More »
COVID-19 has changed the way the world does business. For VoIP service providers, the “New Normal” creates opportunities like never before. Now more than ever, your ITSP business can grow by offering the highly-flexible and economical telecom services that customers all over the globe demand. As phone calls replace face-to-face meetings, and international calling replaces... Read More »
Many ITSPs and VoIP service providers ask the question “How can I offer Brandable Web Portals to my Customers?” Cutting-edge VoIP services today can be offered with online user interfaces, enabling your customers to perform certain self-service functions. If you customers can take care of themselves, it means you don’t have to and this frees... Read More »
One fast-growing opportunity for VoIP service providers today is video calling. Now more than ever, this capability can help you win and retain attractive business customers. Two popular ways to provide video calling: 1. Mobile Softphone App Many end users are already comfortable using their smartphone for video calls. A brandable mobile softphone application that... Read More »
As businesses all over the world look for ways to work remotely, Conferencing services have never been more important. To offer Conferencing services, you need a cloud-based VoIP platform that offers the features, reliability, and global reach that your customers can rely on. Important features for an Audio-Conferencing Service: Your own Brand and Pricing Moderated... Read More »
The opportunity for selling flexible, adaptable business communications services has never been better. Businesses of all sizes are looking for solutions that not only let them work-from-home, but work from anywhere. This includes voice, video, fax, messaging, and the ability to make rapid changes when unexpected circumstances arise. To capitalize on this opportunity, your VoIP... Read More »
VoIP service providers have many advantages over legacy telecom providers. One timely advantage is the instant ability to offer Work-at-Home services to your business customers when they need, quickly and cost-effectively. Let’s take a close look… 1. Flexible Call Routing VoIP enables you to easily re-route calls to another business location, or to employees’ homes.... Read More »
ISPs, WISPs, and other technology providers are all asking the same question: How can I offer voice services? Many different types of providers offer internet access, IT services, cloud storage — even copier machines and office equipment leasing. These providers can easily leverage their existing relationship with customers by also adding voice services to their... Read More »
Your most demanding customers may require options for multiple end-point devices to make and receive VoIP calls. If you offer Hosted PBX services, how can you provide the flexibility your customers demand for virtually any device, any time? Offering a Desktop Softphone can be the perfect complement to the other VoIP services you provide. Desktop... Read More »