As you provide telecom services to your business customers, they may ask you about related technologies that can help them to better compete. CRM integration with telecom services is a good example of this.
The benefit of unifying CRM with VoIP calling is clear. Your customers need to make every contact they have with their own customers the best it can be, and your VoIP business can help make this happen.
This type of progressive thinking helps turn your telecom services into a “business enabler” rather than merely an overhead utility cost. When your customer can better serve their own customers, your business wins too. When they grow, you grow with them.
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Telinta’s cloud-based TeliCoreTM platform not only provides cutting-edge switching and billing for your VoIP business, but TeliCore is also integrated with industry-leading CRM software from several providers.
Salesforce, Zoho CRM, and Hubspot can easily be integrated with the telecom services you provide.
When your customers use Telinta’s brandable Desktop Softphone or WebRTC solution to receive an inbound call, the caller’s CRM data appears in a browser window. CRM data which your user stores in their system can display (for example) the caller’s name, location, purchase history, billing data, and more. This powerful data at the agent’s fingertips gives your customer a competitive advantage. With just a few clicks, the agent can also place outbound calls.
Our brandable Desktop Softphone can be used with Windows, Mac, and Linux. Our WebRTC solution is a web-based softphone that your customer accesses via a brandable multi-language self-care portal using their own browser, without installing any software. Both solutions also include BLF, an operator panel, attended and unattended call transfers, presence status, messaging, and more.
All of these capabilities can complement Telinta’s white label solutions for Hosted PBX, SIP Trunks, Unified Communications (UCaaS), and other popular telecom services. Use your own brand and prices. With our flexible real-time billing, telecom providers can offer CRM integration as part of their standard offer, or sold as a premium add-on service for additional revenue.
Telinta provides you with comprehensive training to help you get started, and 24×7 technical support every day of the year.
Want to learn more? Contact us today.