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What metrics can CallMon measure?

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CallMon can measure quality related metrics that you can use to make important decisions in managing your business. These include:

  • ASR (Average Success Rate)
  • ALOC (Average Length Of a Call)
  • Amount of calls
  • Financial statistics: Revenue and Gross Margin

You can check the aggregated statistics per the last hour, day or week. Statistics are also available for each of your vendors and customers. You can even drill-down by destination and create graphs…more »

If you are a Telinta customer, please click here

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