Every industry can have the opportunity to add exciting capabilities from Artificial Intelligence. Telecom is no exception.
Your end users seek ways to better compete in their own markets by using technology as an advantage. AI can help your users to both serve and satisfy their own customers.
But AI can be a challenge for ITSPs to provide, without the proper integrations and technical expertise.
How can you add AI to the telecom services your business provides?
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Telinta offers several options to help you add sophisticated AI capabilities to the telecom services you provide for both inbound and outbound calls, plus messaging.
Our TeliCoreTM platform is integrated with multiple third-party AI providers to help you win and retain attractive business customers. With Telinta’s flexible billing, AI capabilities can be bundled into your existing offers, or as add-on premium services for an extra fee that bring additional revenue (and profits).
What can you offer with AI? Once you open an account with on of our integrated AI providers, you can offer:
- AI conversations can provide pricing, schedule appointments via Google Calendar, take orders and even remember previous orders from that caller.
- Your customers populate a KnowledgeBase that helps train the AI with what to say, and how to answer questions.
- Make outbound calls via a contact list your customers provide.
- Make follow-up calls, such as when website visitors do not complete a purchase.
- Handle after-hours calls (or any hour calls) by sending an SMS with a web link to the proper information: links to place orders, check billing, make payments, apply for jobs, and more.
- Collect key details such as the caller’s name, contact info, and more.
- Generate a concise written summary of the conversation.
- Notify the business owner by email and SMS with call info.
Telinta’s platform integrates a wide variety of third-party services, such as AI, and many more important capabilities to help your VoIP business grow.
Want to learn more? Contact us today.